1. Introduction
LT Relocation Group (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We collect the following categories of personal information:
- Contact Information: Full name, email address, and phone number.
- Relocation Preferences: Desired city, neighborhoods, lifestyle preferences, floor plan, laundry and parking preferences, move-in date, and budget range.
- Financial Information: Monthly household income range, credit status range, and background disclosure (for property matching purposes only).
- Device & Usage Data: Browser type, IP address, pages viewed, and interaction data collected automatically through cookies and similar technologies.
- Communications: SMS messages, emails, and other communications between you and our team.
3. How We Use Your Information
- To match you with suitable rental properties in the Dallas–Fort Worth area.
- To communicate with you via SMS, email, and through the client portal about your relocation.
- To operate and improve our relocation services.
- To process your relocation profile and manage your account in the client portal.
- To comply with legal obligations and enforce our terms.
4. SMS & Text Messaging
By providing your phone number and submitting our relocation questionnaire, you consent to receive SMS text messages from LT Relocation Group at the phone number you provided.
- Message frequency: Message frequency may vary based on your relocation timeline and activity.
- Message & data rates: Standard message and data rates may apply depending on your wireless carrier and plan.
- Opt-out: You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message.
- Help: Reply HELP to any message for support information, or contact us at management@ltrelocationgroup.com.
- Carriers: Carriers are not liable for delayed or undelivered messages.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Property Partners: Landlords and property managers for the purpose of facilitating tours, applications, and lease agreements.
- Service Providers: Third-party vendors that help us operate our platform (e.g., hosting, SMS delivery, database management).
- Legal Requirements: When required by law, regulation, or legal process.
6. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure database storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us at management@ltrelocationgroup.com.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of SMS communications at any time by replying STOP.
To exercise any of these rights, contact us at management@ltrelocationgroup.com.
9. Contact Us
LT Relocation Group
Dallas–Fort Worth, Texas
Email: management@ltrelocationgroup.com
Phone/SMS: +1 (915) 296-6520
